Privacy Policy

Introduction

kx8 ("we", "our", or "us") is committed to protecting the privacy and personal data of every player who uses our online casino, cricket betting, slots, and crash game services available at kx8.my. This Privacy Policy explains in clear terms what information we collect, why we collect it, how we use it, and what rights you have in relation to that information.

By accessing or using the kx8 platform, you acknowledge that you have read and understood this Privacy Policy. We may update this policy periodically to reflect changes in our practices or applicable legal requirements. We encourage you to review it regularly. Your continued use of kx8 after any update constitutes your acceptance of the revised policy.

Information We Collect

To provide a safe, reliable, and personalised gaming experience, kx8 may collect the following categories of information when you register, deposit, play, or contact us:

• Identity information: full name, date of birth, gender, and national ID details for account verification purposes.
• Contact information: email address, mobile phone number, and residential address (city and district within Bangladesh).
• Financial information: payment method details (bKash, Nagad, Rocket, Upay, bank transfer references), transaction history, deposit amounts, and withdrawal records. We do not store full card numbers or mobile banking PINs.
• Technical information: IP address, browser type, operating system, device identifiers, session duration, and pages visited — collected automatically when you access kx8.my.
• Behavioural information: game preferences, betting patterns, bonus usage, and interaction logs — used to improve our services and ensure responsible gaming compliance.

How We Use Your Information

kx8 uses the personal data we collect strictly for the following legitimate purposes:

• Account creation and verification: to confirm your identity, validate your age (21+ only), and set up your kx8 player account securely.
• Payment processing: to handle deposits and withdrawals via bKash, Nagad, Rocket, Dutch-Bangla Bank, and other supported Bangladeshi payment channels safely and efficiently.
• Customer support: to respond to your queries, resolve disputes, investigate complaints, and provide assistance through our support channels.
• Personalisation and marketing: to tailor game recommendations, promotional offers, and bonus notifications to your playing preferences — you may opt out of marketing communications at any time.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, underage gambling, and other prohibited activities on the kx8 platform.
• Legal compliance: to fulfil obligations under applicable laws and regulations, including responding to lawful requests from regulatory or law enforcement authorities.

Cookies and Tracking Technologies

kx8 uses cookies and similar tracking technologies to enhance your browsing experience, remember your session preferences, and analyse how players navigate our platform. Cookies are small text files stored on your device by your browser. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period) to keep you logged in, personalise your interface, and improve platform performance.

You can control or delete cookies through your browser settings at any time. However, please note that disabling certain cookies may affect the functionality of the kx8 platform and your ability to access account features, complete transactions, or maintain a logged-in session.

Sharing of Your Information

kx8 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your information only in the following limited circumstances:

• Service providers: trusted third-party vendors (such as payment processors, fraud detection services, and IT infrastructure providers) who assist us in operating the kx8 platform. These providers are contractually bound to handle your data only for the specific services they provide to us and to maintain appropriate security standards.
• Legal authorities: government bodies, regulatory agencies, or law enforcement officials when required to do so by applicable law, court order, or lawful request — including anti-money laundering and responsible gaming compliance obligations.
• Business transfers: in the event of a merger, acquisition, or asset sale involving kx8, your personal data may be transferred as part of the transaction. You will be notified via the email address on your account before any such transfer occurs and before your data becomes subject to a different privacy policy.

We do not share your data with advertising networks or data brokers. We will always aim to minimise the data disclosed and ensure any third-party recipient is bound by confidentiality obligations no less stringent than our own.

Payment Data Security

All financial transactions on kx8 are protected by SSL (Secure Socket Layer) encryption. When you make a deposit or initiate a withdrawal using bKash, Nagad, Rocket, Upay, or bank transfer, your transaction data is transmitted through encrypted channels and never stored on our servers in unprotected plain text. We apply industry-standard security protocols to protect against unauthorised access, alteration, or disclosure of your financial records.

Please note that kx8 will never ask you to share your bKash PIN, Nagad PIN, or any banking password via email, live chat, or phone call. If you receive any such request, treat it as fraudulent and contact our support team immediately.

Data Retention

kx8 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. Account information is generally retained for the duration of your account's active status and for a period thereafter as required for legal, regulatory, fraud-prevention, and dispute-resolution purposes. When your data is no longer required, we securely delete or anonymise it in accordance with our internal data management procedures.

Your Rights and Choices

As a kx8 player, you have the following rights regarding your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access: you may request a copy of the personal data kx8 holds about you, along with information about how and why it is being processed.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request correction or completion of that information.
• Right to erasure: in certain circumstances, you may request that we delete your personal data — for example, when the data is no longer needed for the purpose it was collected, subject to our legal retention obligations.
• Right to opt out of marketing: you may unsubscribe from promotional emails, SMS notifications, or bonus alerts at any time by contacting our support team or using the unsubscribe link in any marketing communication.

We will respond to all rights requests within a reasonable timeframe. Where we are unable to fulfil a request — for example, due to overriding legal obligations — we will explain the reason clearly.

Third-Party Links and Services

The kx8 platform may reference or integrate third-party game providers (such as Pragmatic Play, Evolution Gaming, and Spribe) whose own privacy policies govern the data they independently collect during gameplay. kx8 is not responsible for the privacy practices or content of any third-party services. We encourage you to review the privacy policies of any external providers whose games or services you access through our platform.

Age Restriction and Children's Privacy

kx8 is strictly for adults aged 21 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal data or has created an account, we will promptly close that account and delete all associated data. If you believe a minor has registered on our platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

kx8 reserves the right to modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on the kx8 platform. We recommend that you check this page periodically to stay informed about how we are protecting your information. Your continued use of kx8 after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kx8 handles your personal data, our dedicated support team is available to help. We are committed to resolving any privacy-related issue promptly and transparently.

You can reach us by email at [email protected]. We aim to respond to all privacy enquiries within 5 business days.